Privacy Policy

Effective Date: 12 March 2025

At Joanna Issa Nutrition Coach, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our website, fill in an online form, or sign up for our newsletter. By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect the following types of information:

• Personal Information: When you fill in an online form or sign up for our newsletter, we may collect personal details such as your name, email address, and any other information you provide.
• Usage Data: We may collect information on how our website is accessed and used. This may include details such as your IP address, browser type, pages visited, and the time and date of your visit.

2. How We Use Your Information

We use your personal data for the following purposes:

• To provide our services: We use your information to communicate with you, process requests, and respond to any inquiries you make.
• To send newsletters: If you have opted in to receive newsletters, we will use your email address to send updates and information about our services. You can unsubscribe at any time by clicking the “unsubscribe” link in the emails.
• To improve our website: We may use usage data to analyze trends and improve the functionality of our website.

3. Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds:

• Consent: We rely on your consent when you voluntarily provide personal information through forms or when you sign up for our newsletter.
• Contractual Necessity: If you provide information in connection with a service request, we process it to fulfil our contractual obligations.

4. How We Protect Your Information

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction.

5. Sharing Your Information

We will not sell or rent your personal data to third parties. However, we may share your personal data with trusted third-party service providers who help us operate our website and provide services to you. These third-party service providers include:

• WordPress: Our website is hosted on WordPress, which may have access to certain data as part of providing the hosting and website functionality. WordPress’ privacy policy is here Privacy Policy
• MailChimp: We use MailChimp to send newsletters and marketing communications to users who have opted in. MailChimp processes personal data (such as your email address) to send these communications and manage subscriptions. Mailchimp’s privacy policy is here. Intuit Global Privacy Statement
• Calendly: We use Calendly for scheduling appointments. When you book an appointment with us through Calendly, it may collect personal information such as your name, email address, and preferred time slot. Calendly’s privacy policy is here Privacy Notice | Calendly
• Google: We use Google Analytics to help us understand how users interact with our website by tracking data such as pages viewed, time spent on the site, geographic location, device type, and user behavior. This information is used to improve website performance, enhance user experience, and to optimize our site content and functionality. Google’s Privacy Policy is here Privacy & Terms – Google 

These third-party providers are required to protect your personal data in accordance with this Privacy Policy and applicable data protection laws.

6. Your Rights

Under UK data protection law, you have the right to:

• Access: You can request a copy of the personal data we hold about you.
• Rectification: You can request that we correct any inaccurate or incomplete data.
• Erasure: You can request the deletion of your personal data under certain conditions.
• Restriction of Processing: You can request that we restrict the processing of your data in certain circumstances.
• Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Objection: You can object to the processing of your personal data for certain purposes, including marketing.

To exercise any of these rights, please contact us using the details provided below.

7. Retention of Your Data

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy or as required by law.

8. Cookies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us understand how users interact with our site, allowing us to improve our content and services. You can control cookie preferences through your browser settings. View our cookie policy here Cookie Policy

9. International Data Transfers

As part of our use of third-party services, we may transfer personal data outside of the United Kingdom. Specifically, we work with third-party service providers such as Google, MailChimp, Calendly, and WordPress, which may store or process your data in countries outside of the UK, including countries that are not covered by the UK’s adequacy regulations.

For example, MailChimp is based in the United States, and personal data may be transferred to and stored in the U.S. for purposes related to email marketing and newsletter management. Similarly, Google, Calendly, and WordPress may process or store data in jurisdictions outside the UK.

We are committed to ensuring that any international data transfers are carried out in compliance with applicable data protection laws. Where necessary, we have implemented safeguards such as the Standard Contractual Clauses (SCCs) to ensure that your personal data is afforded the same level of protection it would receive within the UK. These safeguards are designed to protect your personal information when it is transferred across borders.

By using our services, you acknowledge and agree that your personal data may be transferred to these third-party providers and processed in accordance with their respective privacy policies. For more details on how these third parties handle your personal data, please refer to their privacy policies:

• Google Privacy Policy: https://policies.google.com/privacy
• MailChimp Privacy Policy: https://mailchimp.com/legal/privacy/
• Calendly Privacy Policy: https://calendly.com/pages/privacy
• WordPress Privacy Policy: https://wordpress.org/about/privacy/

If you have any concerns about the international transfer of your personal data, please feel free to contact us using the details provided in this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Continued use of our website and services following updates means you accept and agree to the revised Policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Data controller: Joanna Issa

Company name: Joanna Issa Nutrition Coach
Address: 7 Nursery End, Stanford in the Vale, Faringdon, SN7 8PH, UK
Email: [email protected]
Phone: 07972 280249